Privacy Policy

At Plum Creek Recovery Ranch, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information, and it applies to all interactions you have with our facility, whether in person, over the phone, or via our website and other digital platforms.

1. Information We Collect

Client-Submitted Information:
We collect personal information that you voluntarily provide to us, including but not limited to your name, address, phone number, email address, and any other information you choose to share with us. This information is collected when you complete forms, register for services, or communicate with us.

HIPAA-Protected Information:
As a mental health and substance abuse facility, we are required to collect and protect certain health-related information. This includes, but is not limited to, your medical history, treatment plans, and other health-related details. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

Third-Party Software and Information Collection:
We may use third-party software and services for various purposes, including scheduling, communication, and data analysis. These third parties may collect information necessary for their functions. We ensure that these third parties adhere to strict privacy standards and use the information solely for the intended purpose.

Purpose of Information Collection:
The information we collect is used to provide and improve our services, follow up with clients, schedule appointments, and communicate important information related to your treatment. We do not use your information for any other purposes without your explicit consent.

2. How We Use Your Information

We use the information you provide to:

• Provide Services: To deliver mental health and substance abuse treatment services.
• Communication: To contact you regarding your treatment, appointments, and other relevant information.
• Follow-Up and Scheduling: To schedule appointments and follow up on your treatment progress.
• Legal Compliance: To comply with legal and regulatory requirements, including those related to HIPAA.

3. Protection of Information

We implement a variety of security measures to maintain the safety of your personal and health information. These include:

• Secure Servers and Databases: We store your information in secure systems protected by physical, electronic, and administrative safeguards.
• Confidentiality Agreements: All employees and third-party partners with access to your information are bound by strict confidentiality agreements.

4. Sharing of Information

No Sale or Distribution:
We do not sell, trade, or otherwise distribute your personal or health information to third parties, except as required by law or with your explicit consent.

Third-Party Service Providers:
We may share your information with third-party service providers who assist us in operating our facility, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was provided.

5. Your Rights and Choices

You have the right to:

• Access Your Information: Request access to your personal and health information.
• Correct Your Information: Request corrections to your information if it is inaccurate or incomplete.
• Restrict Use of Information: Request restrictions on how we use your information.
• Withdraw Consent: Withdraw your consent for specific uses of your information.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes via email or through a notice on our website.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Plum Creek Recovery Ranch

512-764-0379

Admissions@plumcreekrecoveryranch.com

519 Briar Patch Rd. Lockhart, Texas, 78644