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The best call you’ll ever make.

The admissions process at Plum Creek Recovery Ranch starts with a phone call to our 24-hour admissions hotline.


100% Confidential

our conversation with a caring and compassionate admissions counselor is 100% confidential. The information collected will only be used to answer questions, assess the prospective resident’s treatment needs, evaluate willingness to commit to treatment, and prescribe the best course of treatment.

At Plum Creek Recovery Ranch, we want the admissions process to be informative and simple to navigate. Aspart of these efforts, we offer insurance verification and an experienced admissions team to help answer your questions and guide you through any uncertainties you may have about seeking substance abuse treatment.

Treatment Facility Admissions Process

The admissions assessment can take up to 45 minutes to an hour, depending on the individual’s situation.

Our pre-screening assessment helps us match the prospective resident’s needs to the appropriate level of care. This is why it is important that the initial phone call be made in a comfortable, quiet area where an open and honest conversation can take place.


Admissions Assessment

Some of the information the admissions counselor will gather on the prospective resident includes:

  • Basic Information (including DOB and SSN)
  • Current living situation
  • Military background
  • Family life (marital/relationship status, children)

The following information is also helpful to have available when you call to speak with an admissions counselor:

  • Presenting issues and concerns
  • Substance use history (including past treatment history)
  • Medical History
  • Psychiatric History (including past hospitalizations)
  • Insurance information

insurance verification

We understand that the cost of a substance abuse treatment program is an important factor in making your choice. That is why we have made an effort to work with as many insurance providers as possible.

This allows us to make the cost of the assistance that you or a loved one needs both affordable and accessible.

To put your mind at ease about the costs involved with getting help for substance abuse, we offer insurance verification as part of our admissions process. To see where your insurance coverage stands, visit our insurance verification page.

Meet Our Admissions Team

Our dedicated admissions staff is available whenever you need their assistance. They are here to guide you through the process, answer any questions you may have, provide you with details about our treatment programs, and review your insurance.

Get to know the Admissions Counselor you’ll be working with, their qualifications, and what drives them to provide all potential residents with a streamline admissions process.

Admissions Process FAQ

What other information do you collect on the initial phone call?

After the initial basic information is collected, the admissions counselor will lead the discussion on why the prospective resident has made the decision to seek treatment. Questions and discussion topics include:

  • Drug of choice
  • Frequency substance of use
  • Age of first use
  • Problems in personal or professional life caused by use
  • Precipitating event that led to seeking treatment
  • Number of past treatment attempts
  • Number of completed treatment episodes

What are the guidelines and criteria for admissions?

  1. Adult men & women 18 years or older
  2. Must have a primary substance use disorder
  3. Must be entering treatment voluntarily
  4. Must not have a history of violence
  5. Must be medically stable
  6. Must not be a danger to self or others
  7. Must be willing to participate in all aspects of the treatment program and follow treatment program policies

What about my medical history will be asked?

After substance and/or alcohol use has been determined, the admissions counselor will collect medical history, including:

  • Any medications the prospective resident is currently taking (both prescribed and over-the-counter)
  • Family history with addiction and recovery
  • Any ongoing medical issues for which the prospective resident is currently receiving treatment (i.e., diabetes, arthritis, asthma, smoking-related issues such as C.O.P.D., cardiovascular issues, etc.)
  • Any diagnosed mental health issues, including current suicidology and past suicide attempts. If positive for suicidal ideation, the prospective patient must be deemed stable by a mental health professional and willing to commit to a safety plan

What if I’m calling to seek treatment for someone else?

If it is decided that their loved one is a fit for admission to Plum Creek Recovery Ranch, the admissions counselor will schedule a time to speak with the prospective resident (and their family member, if necessary).

This will allow the prospective resident to ask any questions they might have about the treatment process and for the admissions counselor to gather any information that their family member was unable to provide. Once all questions have been answered and all information has been gathered and the prospective resident is approved to come to treatment, a date and time for admission is scheduled.

If the prospective resident is unwilling to come to treatment or if the family is interested in intervening upon their loved one prior to scheduling a time for the prospective resident to speak with an admissions counselor, Plum Creek Recovery Ranch works with interventionists throughout the United States who can help facilitate an intervention.

Although this is not part of our treatment process, it is a service that we can provide a referral for. The family will work with their chosen interventionist to establish pricing as well as a time, location, and the necessary steps prior to the intervention.

Do you offer tours of your treatment facility?

Yes, we are pleased to provide a tour of the facility to anyone who is interested. To schedule a tour, call our concierge services at 512-398-3000.

Choosing the Right Treatment Facility

Making the decision to commit to a substance abuse treatment program can be a difficult one for any person or family member to make. The team at Plum Creek Recovery Ranch is committed to making every resident’s stay a positive one. We also help families provide the support their loved ones need during the treatment process.


We're here for you.

If you have questions about our substance abuse treatment facility, the programs we offer, or other general questions, feel free to fill out the contact form and we will get back to you right away.


We're here for you.

If you have questions about our substance abuse treatment facility, the programs we offer, or other general questions, feel free to fill out the contact form and we will get back to you right away.

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